Explore measurement and control processes

Performance Measurement

Introduction

Explore measurement and control processes. Measurement tools, such as the balanced scorecard, the risk exposure calculator, and the duration, integrity, commitment, and effort (DICE) model can help health care leaders quantify the outcomes achieved. Four types of control processes will also be reviewed: diagnostic/steering controls, belief systems, boundary systems, and interactive controls. The type of control process can be determined by the phase in the change management plan. Selection of measurement tools and control processes can provide early warning systems for health care leaders and will force change agents to be objective about the success of the outcome (Cawsey, Deszca, & Ingols, 2016).

Reference

Cawsey, T. F., Deszca, G., & Ingols, C. (2016). Organizational change: An action-oriented toolkit (3rd ed.). Thousand Oaks, CA: Sage.

Objectives

To successfully complete this learning unit, you will be expected to:

Review the process of designing effective control systems.

Identify measures used to determine the success of organizational change.

Discuss how change disrupts the psychological contract that exists in an organization.

2. Chapter 10 Measuring Change Designing Effective Control Systems

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