Write a letter to Moore denying his request but keeping his goodwill and future business. Be reasonable but don’t go overboard
You decide that you cannot establish a precedent of giving sale prices to customers who purchase the item before special sales are announced, especially after 3 weeks and during a change of seasons. Write a letter to Moore denying his request but keeping his goodwill and future business. Be reasonable but don’t go overboard. Don’t give him a refund, and if you choose to give him any future incentives (coupon, special discount, etc.), be frugal.
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