Under the section, “A Heated Conversation” Clara and Jenny have a conversation about Jenny’s struggles. Clara’s responses to Jenny are
Read the case article, answer the following 6 questions using the related course material.
Question 1: (page 73-74 and the video)
Under the section, “A Heated Conversation” Clara and Jenny have a conversation about Jenny’s
struggles. Clara’s responses to Jenny are indicative of her emotional intelligence. If you had to
rate Clara on a scale from 1 (poor emotional intelligence) to 5 (a great deal of emotional
intelligence), where would you rate her? Justify your rating and in doing so, clearly demonstrate
your understanding of emotional intelligence and what emotionally-intelligent behavior looks
like.
Answer preview for Under the section, “A Heated Conversation” Clara and Jenny have a conversation about Jenny’s struggles. Clara’s responses to Jenny are
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