The housekeeper communicates continuously with all hotel departments throughout the day, oversees staff, and ensures the safe and smooth

NO PLAGIARISM. Please Answer all the questions. Use at least 2 number of sources preferably from google scholar.
QUESTION 1
1. The housekeeper communicates continuously with all hotel departments throughout the day, oversees staff, and ensures the safe and smooth running of the establishment.

1.1. Outline five issues a housemaid will need to report promptly to the housekeeper. [10 marks] 1.2. Describe the duties of a house porter. [10 marks]

QUESTION 2
2. Security within hotels and other establishments helps protect the well-being of guests and staff.
2.1. Outline the procedure for dealing with lost property in a hotel. [5 marks]

2.2. Explain how guests’ valuables may be stored during their stay. [5 marks]

2.3. Describe measures the housekeeper and staff can take to ensure security within the establishment. [10 marks]

QUESTION 3
3. The decision to purchase or hire linen will depend on a number of factors unique to each particular establishment.

3.1. Compare and contrast the advantages and disadvantages of hiring linen. [20 marks]

QUESTION 4
4. Explain the responsibilities of the laundry department and linen management [20 marks].

QUESTION 5
5. A wide variety of materials are used for construction and decoration within a hotel. Identify two classifications of each material and explain where the items may be used:
5.1. Ceramics     [5 marks]
5.2. Glass         [5 marks]
5.3. Metals     [5 marks]
5.4. Plastics     [5 marks]

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