Read case Quality compliance at the hawthorn arms

Questions:

1 Consider the three candidates in Exhibit A. If forced to make a decision tomorrow, which candidate should Alistair choose for the job? What major factors should determine his choice? And who will you choose for the job, some ideas as to what this candidate’s initial training should include.

2 We are told nothing of the process that Trianon uses to recruit candidates for this level of final selection. Given what you know about the firm from the case, outline a general recruitment and selection process for Trianon. Describe how your proposed process fits with ‘best’ selection practices as well as the strategic needs of this company.

3 Should HR staff be involved in strategic decisions relating to international business operations such as finalising a joint venture agreement?