Personal negotiation paper; must know about managerial negotiation

Personal negotiation paper; must know about managerial negotiation

To practice applying basic negotiation skills, you are asked to call a customer service representative (e.g. an agent employed by your phone or cable carrier, landlord, credit card company, etc.) and attempt to negotiate a better deal. There are two requirements: must be done over the phone; and you may NOT reveal that you are calling as part of a class assignment.

The deliverable for this assignment is a 6–8 page paper assessment describing your preparation process for this negotiation and a post-negotiation reflection related to process and outcomes. In preparing the paper and negotiation, please give careful attention to employing the tactics and approaches described in this class—BATNA, aspiration, bargaining mix expansion, trade-offs, interest-based assessment, etc. (note: this is not an exhaustive list of the concepts and tactics relevant to this assignment). The post-negotiation analysis should include reflection of various tactics, including what worked, what did not work, and what you might do differently next time.

No references, as this is a personal experience paper.