Explanation of the new process and where such improvement will benefit the hotel

Explanation of the new process and where such improvement will benefit the hotel

Hilton Hotel and Resort

Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.

Please remember the Hotel that i pick is Hilton Hotel and Resort.

Solution preview

Process mapping in hotels involves outlining the activities that a hotel does and assigning the responsibilities of performing those tasks to different individuals (Darwish & Ali, 2011). It is helpful as it makes hotel management to understand how to serve the customer better and understand the experience of the guests. It also helps the management to track how different individuals perform tasks in different situations to arrive at same conclusion………………………………………..

APA
553 words