Identify one website that is exceptionally user friendly and another one that is not.  What are the factors that make for an exceptionally

Identify one website that is exceptionally user friendly and another one that is not.  What are the factors that make for an exceptionally

Identify one website that is exceptionally user friendly and another one that is not.  What are the factors that make for an exceptionally satisfying experience in the first example and a very frustrating experience in the second?  Specify recommendations for improvement for the second example                

References

Wirtz, Jochen, and Christopher H Lovelock. Services Marketing : People, Technology, Strategy. New Jersey, World Scientific, 2016.

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