Conflicts at work

Conflicts at work

Think of a conflict that you’ve been involved in. These can be conflicts at work, at home, or with friends. What led up to this conflict, how did it unfold,and how was it resolved? We’ve discussed various styles of speech, structures and vocal tactics; if you were in this same conflict again, how would you use what you’ve learned to resolve the disagreement, or avoid it entirely? Could you use persuasive tactics to defuse the situation before it erupted? Would you have controlled your inflection or vocal output so that your delivery changed the way a message was interpreted? How could your nonverbal communication have contributed in a more positive way?

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