List the advantages of a single customer service center for RR Communications.

Read the RR Communications Case Study on pages 156-159 in the textbook. Answer Discussion Questions 1-3 at the end of the Case Study. Your responses must be complete, detailed and in APA format. See the sample assignment for expected format and length. The grading rubric is included below.

List the advantages of a single customer service center for RR Communications.

Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

Is it possible to achieve an enterprise vision with a decentralized IT function?

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Solution preview

IT is undoubtedly one of the most important aspects of any organization, particularly in the modern era of rapid globalization and technological advancement. However, many organizations are yet to understand the means through which IT adds value to the core business outcomes even though they do have IT systems…………………