Describe 2 things that you value in terms of being loyal to a business or hospital

As we ponder customer loyalty this week, review Exhibit 7-1 and rank them in importance and discuss them in the context of a recent experience you have had (either in healthcare or another setting). Part 2 for this discussion – describe 2 things that you value in terms of being loyal to a business or hospital. Ensure to include information and citations from this week’s reading or other sources to support opinions.

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