Active Listening

What is the technique of active listening,and what are the benefits in the negotiation or conflict resolution process? Do you think there may be circumstances in which it might not be appropriate? Why or why not? Support your answer with reference to the text, other sources and provide an example. Minimum words 150-200. Selected tutor will receive the ebook information.

Hello – The ebook information is attached. Please reference it and use intext citation. You can find the information on page 251. Thank you,.