Company Customer Service Strengths and Weaknesses
Company Customer Service Strengths and Weaknesses (Publix)
If having high quality customer service were easy, it would be more common. Some companies advertise that they offer strong customer service, but in reality, it does not exist. Other companies such as Amazon, Zappos, and Nordstrom have built outstanding reputations for exceeding customers’ expectations.
For your course project, provide a 2-page analysis of your selected company’s customer service strengths and weaknesses.
Include the following:
Strengths
What does the company do best in providing customer service?
What are characteristics of its customer service that provide a distinct advantage over the competition?
How does it exceed customers’ expectations? Provide an example.
Weaknesses
What does the company’s customer service lack? What can it improve?
Explain a strategy to make these improvements.
Provide a conclusion summarizing the company’s key strengths and weaknesses. Also, provide your opinion of the company’s overall customer service quality.
The Company I chosen is Publix
Solution preview for the order on company customer service strengths and weaknesses
APA
673 words