Herzberg’s Motivation-Hygiene approach

Herzberg’s Motivation-Hygiene approach

QUESTION 1
You are a security director for a major transportation facility (such as an airport, seaport, or railroad complex). You have received reliable reports alleging that one of your line level security officers is addicted to a controlled substance and is often seen frequenting known locations in the city where illegal narcotics are sold. You have also received complaints from facility tenants that this employee has been seen falling asleep at his post, an access control point to a restricted area. You direct one of your security supervisors to investigate and recommend disciplinary action. Discuss the disciplinary process in terms of this employee’s situation. Do you have enough information to terminate this employee? Is that the appropriate strategy? How would you develop your disciplinary process to handle future problems of this type?
QUESTION 2
Discuss how you might apply Herzberg’s Motivation-Hygiene approach in a practical environment. In a security organization, what are the motivators?  What are the Hygiene factors? Do you think security employees can be “motivated” to perform at higher levels by changing motivating factors alone?
QUESTION 3
What is meant by “stovepipe” communications? As a security director, what would you do to prevent this type of communications within your organization?
Question 4
Why are aggregate and individual data both necessary?
Question 5
What if you were in charge of a law enforcement agency? Why would you want to report to the UCR? Why might you not want to report?

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APA

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