Service Process Redesign

Write a three-page paper, typed and double-spaced, in which you select a company that you have worked for or where you have been a customer. Identify a service “gap” which you identified as a service break down and develop a “redesign.” Include the following components:

A description of the process and opportunity for improvement

The impact of the current situation on the company and customer

A recommendation to the service process to address the gap

Projected benefits from implementation of the process change.

Include a summary and a minimum of three sources