Identify one website that is exceptionally user friendly and another one that is not. What are the factors that make for an exceptionally
Identify one website that is exceptionally user friendly and another one that is not. What are the factors that make for an exceptionally satisfying experience in the first example and a very frustrating experience in the second? Specify recommendations for improvement for the second example
References
Wirtz, Jochen, and Christopher H Lovelock. Services Marketing : People, Technology, Strategy. New Jersey, World Scientific, 2016.
Answer preview for Identify one website that is exceptionally user friendly and another one that is not. What are the factors that make for an exceptionally
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